Leaving Treatwell: The Complete Migration Guide

Last updated: July 27, 2026

Can you just cancel Treatwell?

Under Treatwell's partner terms, you can cancel for any reason with 30 days' notice. But don't cancel until your own channel is up and running: a working booking link, regulars who already book there, and enough Google reviews of your own. Download your client data before you close your account, because you can't afterward. Your Treatwell reviews can't come with you.

Build first, then cancel

The cancellation itself is the easy part: send a message, wait 30 days, done. The hard part comes before that. The day your profile goes offline, the place your clients are used to booking disappears with it. If you don't have your own channel by then, you won't notice until next month's calendar.

That's why canceling is rarely the first step. The order that works: first a booking channel of your own that's up and running, then your regulars moved over, and only then pull the plug. For how to wind down that dependence calmly without losing revenue, read the guide becoming less dependent on Treatwell. This guide covers the final piece: the migration itself and the cancellation.

The migration in three phases

Think of leaving as a move that's allowed to take months. Three phases, in this order:

Phase 1: your own booking link is live. A website or booking page where clients set their own appointment, even at 10 p.m. on the couch. Test it yourself on your phone: can you find an open slot within two taps? Do your clients prefer to call? Then make sure missed calls don't evaporate; there's a separate guide on that.
Phase 2: actively move your regulars over. They won't move on their own. Put the new booking link on the receipt, send a short text with the link after the appointment, and just say it at checkout: next time, please book through my own site, it saves me fees. Regulars are almost always happy to do that for you, but only if you ask.
Phase 3: the new-client faucet doesn't get turned off until your own calendar is full enough. As long as you need Treatwell for new walk-ins, leave it open. Only when you're booked weeks ahead with clients who book directly can you do without it.

Your reviews don't come with you

This is the most painful point, so let's be precise. Treatwell's partner terms state that you have no rights to the customer reviews on your profile, and that after closing your account you have no right to copies. Reviews are also explicitly excluded when you download your data. So years of five-star reviews can't come with you to your own site. What happens to your old profile on the platform itself after you leave isn't covered in the terms; if you want to know for sure, ask Treatwell before you cancel.

The solution: before you leave, build a review base that is yours, on your Google Business Profile. Those reviews sit in the search results where new clients find you, and you don't lose them when you switch platforms. Ask after every appointment, right when someone is looking in the mirror and liking what they see. A card with a QR code at the register or a text with the review link works better than hoping people do it on their own. Start months before your cancellation date, because a credible review profile grows at the pace of your calendar, one review per appointment at most.

The cancellation itself: what to check

Once your own channel is filled and your Google profile is in shape, then comes the cancellation. Run through these points:

Notice period. The partner terms (section 10.3) give you the right to cancel with 30 days' notice, for any reason. Also check your own contract: agreements can differ per salon and per period, and when in doubt, ask Treatwell to put it in writing.
Download your client data first. Under those same terms, you can download all your data from the service as long as your account is still open (reviews excepted). Do this before you cancel, and check that names, phone numbers, and email addresses are complete. After closure, you're too late.
Appointments booked ahead. Check which bookings fall after your end date and inform those clients yourself, with your new booking link included.
Outstanding balance. Settle any open commissions and payouts so nothing is left hanging.
Cancel in writing and keep the confirmation. A chat message disappears with one click; a confirmation with an end date prevents disputes later.

The honest downside

Be honest about what you're giving up, too. For many people, Treatwell is where they search when they don't have a regular salon yet. That storefront closes for you. Your regulars come with you, but the stream of strangers who happened to land on your profile dries up.

That visibility has to come from somewhere else: local search results, your Google Business Profile, and a site that gets found the moment someone in your area searches for a salon. Curious where your site stands right now? Take the free website check. And if you want to lay that foundation properly in one go, look at the Get Found package: a website that gets found in local search results, with your own booking link on it and an AI workflow of your choice, such as automatic review requests. That way you replace the storefront before you close the old one.

Frequently asked questions

What is Treatwell's notice period for salons?

Treatwell's partner terms give you the right to end the agreement for any reason with 30 days' notice. Do check your own contract, though, since agreements can differ per salon and per period. When in doubt, ask for written confirmation of your end date.

Do my reviews stay on Treatwell if I leave?

You can't take them with you in any case: under the partner terms, you have no rights to customer reviews and no right to copies after closing your account. What happens to your old profile on the site isn't covered in the terms; ask Treatwell about that beforehand. That's why you should build up reviews on your own Google Business Profile before you leave.

Can I take my client data with me when I cancel Treatwell?

Yes. The partner terms say you can download all your data from the service as long as your account is open, with the exception of customer reviews. So do that before you cancel, and check that phone numbers and email addresses are complete, because once your account is closed it's no longer possible.

How long does a migration like this take in practice?

Count on months. A booking page can go live quickly, but you only see each client once per booking cycle, and they need to have used the new link a few times before it becomes habit. Your Google reviews grow one visit at a time, too. So start well before the date you want to stop.

Do I have to quit completely, or can I keep Treatwell for new clients?

You can decide those separately. Many salons first move their regulars to their own booking link and keep Treatwell as a place for new clients to find them. Only once your calendar is full enough without that inflow does canceling completely become the logical step.

First, a channel of your own that gets found?

With Get Found, Rachel builds your foundation before you cancel anything: a website that gets found in local search results, one AI workflow of your choice (such as automatic review requests or a booking link), and a one-page plan. €1,200 flat, excluding VAT, done in 2-3 weeks. See it before you pay. Hosting included, domain in your own name (about €15 per year). Rachel builds everything herself, for salons in and around Haarlem. Email hello@rachelelz.com.

See the Get Found package