What Thuisbezorgd actually costs you in 2026

Last updated: September 18, 2026

How much commission does Thuisbezorgd charge per order?

There is no single public rate that applies to every restaurant. Trade press reported in July 2022 that the rate rose to 14 percent of gross revenue for restaurants that deliver themselves, and to roughly 30 percent when Thuisbezorgd's own riders (Scoober) deliver. What you actually pay is written in your own partner agreement and on your payout statement, and only those two documents count.

Why you'll read three different percentages

Search for Thuisbezorgd's commission and you'll find 13%, 14%, and 30% sitting side by side. All three were true at some point, just at different times and for different situations.

The 13 percent figure dates from 2018 through mid-2022. Dutch trade outlets Emerce and Twinkle reported in June 2022 that Thuisbezorgd was raising commission from 13 to 14 percent of gross revenue as of July 24, 2022, its first increase in four years. Before that, in early 2018, the rate went from 12 to 13 percent. Anyone quoting 13 percent today is citing an old rate.

The 30 percent figure belongs to Scoober, Thuisbezorgd's own delivery service. Trade publication Lunchroom reported in 2020 a rate of 13 percent for restaurants handling their own delivery and 30 percent when Scoober delivers, plus a small per-order fee. Those Scoober figures are from 2020, and we found no more recent primary confirmation. Thuisbezorgd doesn't publish current rates on a public page, so treat any percentage you read online as a rough indicator, not your price.

How to find the rate you're actually paying

You don't have to guess. Your real percentage lives in three places, and you can look it up tonight.

Your partner agreement. The contract you signed at sign-up states the commission percentage and what it's calculated on. Search the PDF for the word "commission."
Thuisbezorgd's partner portal. Under your invoices and payouts, it shows what was withheld per period.
Your own payout statement. Take one payout, divide the amount withheld by that period's revenue, and you have your effective percentage, including every extra fee. That number often runs higher than the bare commission rate, and it's the one to plan around.

The math: what an order through the platform costs you

Say your contract is at 14 percent and you deliver yourself. A 30-euro order costs 4.20 euros in commission. At a hundred of those orders a month, that's 420 euros, over 5,000 euros a year. If Scoober delivers for you at the 30 percent rate reported in 2020, that same 30-euro order costs 9 euros in commission.

Compare that with a direct order. A customer who orders through your own site pays no commission on the sale. You do pay transaction fees to a payment provider, and you still have to handle delivery or pickup yourself, but the per-order gap stays wide. For how that plays out in practice, and why you don't have to cancel the platform to do it, see your website alongside platforms.

The math only gets fair once you count what the platform gives you back: new customers who'd never have found you otherwise. For new customers, that commission can be money well spent. It starts to chafe with your regulars, the ones who'd have ordered from you anyway, and you're still paying the same percentage on every one of their orders.

What else gets added on top of commission

The commission percentage isn't the whole bill. Lunchroom reported in 2020 that Thuisbezorgd also charged per-order administrative fees on top of commission: at the time, 0.19 euros without delivery and 2.50 euros with Scoober delivery. Those figures may well have changed since; your current rates are in your agreement and on your payout statement.

You can also pay for in-app promotion, such as a higher spot in the listing. That's optional, but it stacks on top of your commission and raises your effective rate. Check your payout statement for what's actually being deducted before you say yes to anything.

How Thuisbezorgd compares to Uber Eats

Many restaurants list on more than one platform, and the cost structures look similar: a percentage of revenue, higher when the platform also delivers. The exact rates and terms differ, though. We looked at what Uber Eats charges, and how the two stack up, separately in what Uber Eats costs a restaurant.

The same homework applies to both platforms: pull your own contract and payout statement instead of borrowing a percentage from a blog post. Two restaurants on the same street can be on different rates.

Should you drop the platform, then?

No, usually not right away. For a lot of restaurants, Thuisbezorgd is where new customers find you, and that kind of reach isn't easy to rebuild on your own. What does work: using the platform for new customers while moving your regulars, step by step, to your own channel. A flyer with every order, your own ordering page printed on the receipt, a euro off for ordering direct.

That only works if there's somewhere for them to go: your own site where ordering or booking just works, one you don't have to maintain yourself. Without that in place, every regular stays a customer you're paying commission on.

Frequently asked questions

Is Thuisbezorgd's commission 13% or 14%?

According to reporting from Emerce and Twinkle, 14 percent has applied since July 24, 2022, for restaurants that deliver themselves; 13 percent was the rate from 2018 until then. Your own contract governs, since rates can vary by agreement.

What is the commission calculated on?

Per the trade press, it's a percentage of your gross revenue through the platform. How that plays out for you, delivery fees and extras included, shows up on your payout statement. Check it once against a real payout.

Do I pay more if Scoober delivers?

Yes, significantly more. Lunchroom reported around 30 percent with Scoober versus 13 percent with your own delivery in 2020, plus a higher per-order fee. More recent public figures aren't available, so check your agreement for the current Scoober rate.

Can I negotiate my rate?

It's worth trying, especially if you can point to volume or a long-standing partnership. There's no public evidence everyone pays the same, and a contract that's years old is reason enough to start the conversation.

So what does a direct order cost me instead?

Transaction fees from your payment provider, your own delivery or pickup counter, and the cost of running your site. No percentage of your revenue. On an average ticket, that gap can add up to thousands of euros a year, depending on your volume.

A direct ordering channel without the hassle

If you want regulars ordering directly, you need a site built to handle it first. That is what we build with [[PAKKET-LINK]]: EUR 1,200 flat, excl. VAT, ready in 2-3 weeks, hosting included. The domain is registered in your own name and costs about 15 euros a year. And you see it before you pay: you get to look at the finished result before an invoice shows up. We can't guarantee a top spot on Google, and this won't replace the platform overnight either. From day one, though, you'll have a place where your customers can order commission-free.

See the Get Found package